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Quick guide: Goods may only be returned to Colonia Of Bailgate for a full refund if they are faulty. Your order ( with the exception of goods being made specially to order ) can be cancelled or changed without any charges at any time prior to collection or dispatch.
Our Contract These Terms and Conditions govern the supply of goods sold by Colonia Of Bailgate. ("we" and "us" being Colonia Of Bailgate ) ("you" and "your" being the customer named on the order form). These Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.
Price & Payment Web Orders: The price payable for the goods plus any charges for carriage and insurance will be as set out on our website at the time you place your order. If you order from one of our catalogues or adverts: the price may have varied if the period is any more then 30 days after the time of print, which will be in clear view on the first page or at the bottom of the advert, For any period after 30 days, please check with us that the price is still current. We must receive payment for the whole price of the goods you order, and any applicable charges for carriage and insurance, before your order can be dispatched unless we have agreed otherwise in advance in writing. Delivery & Title Unless you tell us you wish to collect the goods, we will deliver them in accordance with our postal prices as laid out on our delivery page. A valid signature may be required on collection or delivery. The goods will remain the property of Colonia Of Bailgate until paid for in full. Immediately prior to dispatch the goods will be charged for and the ownership of the goods will pass onto you. In the unlikely event that you have not received your goods within 21 working days (UK) or 30 days (overseas) after the date of placing your order, Please contact Colonia Of Bailgate and we will commence a search for your order.
Availability While we endeavor to hold sufficient stock to meet all orders, if we have insufficient stock to complete the delivery of all the goods ordered, and the goods may not be available within a reasonable amount of time ( 30 days ), and where a substitute product is not acceptable, we may, at our discretion, dispatch the order incomplete. In the case that the goods have been paid for by cheque, a clearance time will be required to be able to make a full balance refund.
Cancellation & Returns You may cancel your order at any time for a full refund without any charges providing the goods have not been dispatched. If the goods have been dispatched and you decide to cancel there may be a postal and recovery charge incurred according to the circumstances. If you are returning because of any problem with the goods, please notify us of the problem prior to returning and obtain a returns number.
On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier. When the goods have being specially made or altered to order, the full payable amount may not be refunded. A deposit of 10 to 25% may be required and Colonia Of Bailgate reserve the right not to commence work for 7 working days to allow you a cooling off period during this time you are entitled to a full refund of your deposit. This deposit may not be redeemable after your 7 working day cool off period, if work has commenced on the item.
Liability If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
Termination We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency or fraudulent transactions. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.
Force Majeure We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
General If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.